EMTE BOUTIQUE RETURNS & EXCHANGES POLICY 

At EMTE, we want you to absolutely love your purchase.
If something isn’t quite right, please see our returns policy below 

ONLINE PURCHASES

We will gladly accept returns from online orders within 14 days of delivery and provide a full refund.
All returned items must be:

• In original condition and packaging

• Not washed, worn, or altered

• With original tags or packaging still attached

Returned items not received in original condition will be automatically returned to the customer.
EMTE staff reserve the right to reject a return if it is not deemed to be in new condition.

IN-STORE PURCHASES

Items purchased in-store are eligible for exchange only within 14 days of purchase.
Store credits may be issued at staff discretion and are valid for 6 months.

NON-RETURNABLE ITEMS

For hygiene and safety reasons, no returns or exchanges are accepted on:

• Cosmetics

• Hosiery

• Swimwear

• Sunglasses

• Earrings

There are no returns or exchanges on sale items unless the product is faulty.

RETURN SHIPPING

All return shipping costs are the responsibility of the customer, except for faulty items.
We do not accept responsibility for return items lost or damaged in transit.

Please ensure returned goods reach us within 14 days of approval using Express Post or courier.
Unauthorised or late returns may be refused.

RETURN ADDRESS

ATTN: EMTE Returns & Exchanges
3 James Street, Burleigh Heads, QLD 4220

Please email us once your return is sent, including your tracking number and return authority number.

Thank you for supporting EMTE Boutique —
we appreciate your understanding and commitment to our small business values.