We ship all orders using Australia Post. As an estimate - please allow between 1-5 working days before your order arrives. When your order ships you will receive an email containing the tracking number and information you require to check the status of your order. Please keep this information for reference until your order arrives.
If we do not have the stock you have purchased in either our stores or warehouse we will contact the brand and get an express delivery of your goods so that we can honour your sale. We do our very best for our customers and hope the short wait is not a problem for you.
If your purchase is urgent, please pay the $10 for express postage.
We aim to dispatch orders within 48 hours. Estimated delivery times are to be used as a guide only. We do not take into account possible delays caused by payment authorisation. We accept no responsibility for any loss or damage to goods occurring in transit.
If you have not received your items within 5 business days of making your order please email us with your full name and order number and we will look into your delivery immediately. In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office for collection.
Tracking your order. Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel with Australia Post.
Once the orders have left our premises we do not accept responsibility for lost or stolen parcels. We recommend sending regular post articles to either a post office box or business should your home be unattended during the day. We will help you as much as we can when it comes to this.
We will gladly accept returns within fourteen (14) days of delivery and provide you with a store online credit voucher to the value of your original purchase (less postage) or happily exchange the item for another. The merchandise must be returned to us in its original condition and packaging, not washed worn or altered in any way and have the original tags and tickets attached or its ordinal packaging.
Returned items not received in their original state will be automatically returned to the customer. Emte staff reserve the right to reject a return if we conclude it is not in a new condition.
For hygienic reasons, cosmetic, hosiery, swimwear and earrings cannot be returned.
There is no returns or exchanges on sale items unless the product is faulty.
Our Store Credits are valid for six (6) months from the date of issue. After the expiration date we reserve the right to deem any unused credit values null and void. Please ensure that the returned goods are received by us within the appropriate time frame either via express post or courier as we reserve the right to refuse any items that are either not returned within the specified time or have not been authorized as a return item. All return shipping costs are the responsibility of the customer except for return of faulty goods.
We do not accept responsibility for return items that are lost or damaged during transit.
Return items should be sent together with your return authority number to:
ATT: Emte Returns and Exchanges, 3 James Street, Burleigh Heads, Queensland, 4220
Please also advise us by email that the items are on their way and provide us with the registered or express post tracking number, if applicable.
We will gladly accept returns within fourteen (14) days of delivery and provide you with a store online credit voucher to the value of your original purchase (less postage) or happily exchange the item for another. The merchandise must be returned to us in its original condition and packaging, not washed worn or altered in any way and have the original tags and tickets attached or its ordinal packaging.
Returned items not received in their original state will be automatically returned to the customer. Emte staff reserve the right to reject a return if we conclude it is not in a new condition.
For hygienic reasons, cosmetic, hosiery, swimwear and earrings cannot be returned.
There is no returns or exchanges on sale items unless the product is faulty.
Our Store Credits are valid for six (6) months from the date of issue. After the expiration date we reserve the right to deem any unused credit values null and void. Please ensure that the returned goods are received by us within the appropriate time frame either via express post or courier as we reserve the right to refuse any items that are either not returned within the specified time or have not been authorized as a return item. All return shipping costs are the responsibility of the customer except for return of faulty goods.
We do not accept responsibility for return items that are lost or damaged during transit.
Return items should be sent together with your return authority number to:
ATT: Emte Returns and Exchanges, 3 James Street, Burleigh Heads, Queensland, 4220
Please also advise us by email that the items are on their way and provide us with the registered or express post tracking number, if applicable.
